Q&A

Is my payment secure ?

Yes, when you order on our site, your payment is 100% secure thanks to our partner Stripe who guarantees the security of all transactions by encrypting bank data. In addition, our site has HTTPS protection to offer you maximum security.

You can feel safe when ordering from us.

 

What are the delivery times ?

Delivery times depend on your choice of sender, in general it takes 2 to 3 working days but in this period of a global pandemic, the times may be unusually longer.

 

What shipping services do you offer ?

We offer our customers a wide range of shipping services to help you choose the one that best suits your needs and budget.

We work with Mondial Relay which offers a relay point service with a delay of between 3 and 4 working days.

It is a serious shipping service used by Vinted in particular and it is for this reason that we have chosen to offer it to you.

We offer a more standard delivery with Colissimo which allows you to deliver within 48 hours without signature.

For those who are impatient to receive their superb Tom Vialle products, we also offer the possibility of receiving your order in just 24 hours thanks to Chrono18.

For our European customers, we use Chrono Classic.

Finally, for our foreign customers (outside of France), we offer international shipping.

 

How do you justify your prices ?

We have chosen to work with a French supplier thus employing French labor which inevitably represents a certain cost. Our French supplier is a guarantee of quality and Tom Vialle clothes are designed to last over time, which is why the flocking will not go off at the first machine.

In addition, each package you receive is prepared by hand by us and we owe it to ourselves to pay for the shipping services and also to pay for the packaging.

When you buy from our site, you are supporting Tom, and paying a fair price for the quality of the textiles, the customer service and the care taken in shipping!

When will my item be restocked ?

Our products must retain a certain exclusivity and irreproachable quality, which is why we choose to have limited quantities in stock.

We will not be restocking our products, but once all our stocks are gone, the Tom Vialle store will operate through a pre-order system.

 

 

I have another question, how can I contact you ?

We invite you to complete our contact form available in the "Contact Us" panel and our team will provide you with a satisfactory answer as soon as possible.